FAQ – What do you want to know?

Hopefully we have answered your questions below. If not, contact us.

  • General

    The box is Southwest’s way of spreading some LUV to California, and is a way to win some exciting prizes. Sign up for notifications to learn when we are coming to your area!

    To get notifications for when the box is coming to your city, and a clue of where to find it, you can sign up here.

    It’s a surprise! Sign up for notifications here to get more information if the box will be coming to your town.

    We would love to show you in person! Keep an eye out for us if and when we come to your area.

  • Eligibility

    No, you do not have to be a Southwest Rapid Rewards® Member to participate. You can sign up here for a free account!

    Yes. If you win, we will only ask for the necessary information to determine eligibility and ensure you can successfully redeem your prize.

    You must be 18 years of age or older to participate. For complete rules, click here.

    All winners will be asked to provide their California zip code in order to redeem their prize. If someone wins an aggregate value of $600 in prizes, they will be asked to sign a legal tax document stating they are a California resident before they can officially claim their prize.

    Yes! We will also be running a social media sweepstakes in each city. After the box reveals a prize, we will kick off our social media sweepstakes and select winners that way as well. To participate, you will still need to be a California resident and over 18 years of age.

  • How to participate

    There are two ways to enter. The first is finding our Southwest Box if/when it comes to your city. If you are able to participate, you will have the chance to win the grand prize. The second way to enter is through one of our social media sweepstakes, where we will also award the grand prize to winners.

    Right here!

    No, you do not have to share any of your social media information with Southwest unless you choose to. If you are selected as a winner through the social media contest, Southwest may ask for your permission to use the content.

    It’s a surprise! Sign up here for notifications of if/when the box is coming to a location near you.

    The box will be active and distributing prizes until all the prizes are gone. Try to find us as early as possible!

  • Winning and prizes

    The prizes are a surprise! For more information, check out our Official Rules.

    For a detailed breakdown of odds per each part of the Southwest Airlines® Flight Giveaway promotion, head to the Official Rules page.

    If you are in person at the box and win the grand prize, the full prize will be revealed as soon as all in-person prizes are given away. You will then need to provide personal information to one of our staff members onsite to be contacted for fulfillment at a later date.

    If you win a prize via social media sweepstakes, you will be notified within 5 days of the sweepstakes’ end.

    Yes. You are responsible for reporting the value of your prize on your tax return. The value of each prize can be found in the official rules.

    You can only win one per location (online and at location). However, you are eligible to win at all locations if you are over the age of 18 and a California resident.